My Account

How do I create an account?
	1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
	Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
	Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
	Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
	All returns must be pre-authorized by JDI and accompanied with a completed Return Goods Authorization Form (RGA) and a dated proof of purchase. Returns must be made within 90 days of purchase, shipped prepaid, packaged in original cartons to prevent damage in shipment and sent to JDI, 3231 NW PARK DR., KNOXVILLE, TN 37921. Returns without an RGA# will not be accepted. Approved returns are subject to a 20% restocking fee.
I received the wrong product.
	If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
	James Duff Inc. warrants our products to the original purchaser to be free from defects in materials and workmanship. Warranty period begins at the date of purchase and is as follows for: Shocks: Limited Lifetime to be free from defects in materials and workmanship. Power Brake Boosters and Master Cylinders: Three year warranty period. Suspension Systems, Headers, and Radiators: One year warranty period. Adapters and soft goods, such as; soft tops, upholstery, vinyl and rubber products carry a 90 day warranty. All warranties are to the original purchaser with proof of purchase only. Such obligations under this warranty shall be limited to the repair or replacement, at JDI�s discretion, of any assembly or part which upon examination by JDI proves to be defective. All possible warranties must be returned to JDI for inspection to be validated. Follow standard return policy below when returning potential warranties. This warranty covers only manufacturers defects, and does not cover product finish or damage resulting from abuse, misuse, negligence, racing, alteration, accident or damage in transit. Any costs of removal, installation, reinstallation or freight charges are expressly excluded from this warranty. All returns must be pre-authorized by JDI and accompanied with a completed Return Goods Authorization Form (RGA) and a dated proof of purchase. Returns must be made within 90 days of purchase, shipped prepaid, packaged in original cartons to prevent damage in shipment and sent to JDI, 3231 NW PARK DR., KNOXVILLE, TN 37921. Returns without an RGA# will not be accepted. Approved returns are subject to a 20% restocking fee.
When will my order ship?
	Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.